Refund and Returns Policy

To continuously improve the transaction environment and enhance the service quality of lm-studio.vip, lm-studio has issued this return and refund policy. This policy applies to all users visiting lm-studio.vip.

General Terms:

lm-studio reserves the right to adjust the policy as necessary, and any updates will be promptly published on the lm-studio.vip website. If a user does not agree with the updated policy, they should immediately cease using the services provided by Im-studio. Continued use will be considered as acceptance of the currently effective policy.

Return and Refund Process:

Buyers should submit a return and refund request through the Im-studio platform within 7 days of receiving the product. Im-studio reserves the right to not provide after-sales service after this period. For returns and refunds due to personal reasons, only the product amount will be refunded, excluding shipping fees and taxes.

Handling of Specific Situations:

1. Damage or Loss During Transportation:

If the package is damaged or lost during transportation, the buyer needs to provide relevant evidence. lm-studio will assist the buyer in filing a complaint with the logistics company and arrange for a product refund.

2. Quality Issues or Incorrect Products:

If the buyer receives a damaged, defective, or incorrect product (such as wrong color, model, size, or specification), please provide the following evidence within 7 days of receiving the product: high-resolution photos or videos of the damaged/defective product. After the evidence is reviewed, for confirmed issues, a refund or free reshipment of the product will be provided.

3. Incorrect Delivery Information:

If the delivery information for the order is incorrect, the buyer should contact lm-studio customer service as soon as possible to make corrections. If the package cannot be delivered due to incorrect address or contact information provided by the buyer, we will not be responsible for a refund or reshipment. Please ensure that the order information is correct.

Handling of Special Situations:

In special circumstances, such as holidays, epidemics, and extreme weather conditions, buyers should contact [email protected](mailto:[email protected]) or lm-studio customer service to resolve the issue. lm-studio will provide assistance as soon as possible and make a decision within two weeks.

Notes:

If the buyer is not satisfied with the after-sales service result, they can raise a dispute with Im-studio customer service to obtain further assistance.

Remarks: If the buyer is not satisfied with the after-sales service result, they can raise a dispute with Im-studio customer service to obtain further assistance.